Information for Service Providers - Invoicing
Some useful information about invoicing and how to minimise delays in getting paid!
What Information is required for my NDIS invoice?
• Your business name and ABN
• Your contact information including email address and phone number
• Unique invoice number and invoice date
• Participant’s details – Name and NDIS number
• A description of the supports or service provided, including service dates, hours and rate, if you know the NDIS pricing guide line code, include this here, (eg:01_011_0107_1_1)
• Total invoice amount
• Your bank account details and remittance address.
If you would like an invoice template that is already set up (you will just have to replace your company information), please click and download here.
When will my providers invoice be paid?
After the invoice has been approved for payment, the invoice will be lodged with the NDIS to be allocated to your budget, this usually takes 1-2 business days. Once funds have been paid by the NDIS, we will send the provider a remittance advice.
Depending on the financial institution your provider is with, it can take 1-2 business days before the funds clear. Usually, the whole process is finalised in 3 to 4 business days from time of receipt of invoices.
If there are public holidays that fall during the business week, this may affect the time it takes for bank transfers and payments from the NDIS.
As a participant, can I be reimbursed for expenses that I have paid for directly?
If you are already plan managed by us and have already paid your provider, you can submit the invoice to us requesting reimbursement, please contact us to discuss the best way to resolve the payment.
What if my invoice hasn’t been paid? Who do I contact?
If you think your invoice has been missed or you have an enquiry about payment, you can contact us directly if there are any unpaid invoices.